Shantelle Diaz Shantelle Diaz

1. Payment and Deposits

• All bookings for retreats, nautrputic programmes, and subscriptions require a non-refundable deposit of 50% at the time of reservation to secure your place.
• Full payment must be received no later than 30 days prior to the programme start date. Failure to pay in full by this deadline may result in cancellation and forfeiture of the deposit.
• Payments can be made via bank transfer, credit/debit card, or approved online payment methods.
• Any additional services or products requested during the retreat or programme will be invoiced separately and must be paid promptly.

2. Cancellation and Refund Policy

• Deposits are non-refundable under all circumstances.
• Cancellations made more than 30 days before the programme start date will receive a refund of any amount paid beyond the deposit.
• Cancellations made within 30 days of the programme start date will forfeit all payments made.
• In the event of cancellation by RawPureHealth Wellness Academy, clients will be offered a full refund or the option to reschedule.

3. Behaviour and Conduct

• RawPureHealth Wellness Academy operates under a professional, respectful, and inclusive environment with a Christian ethos.
• All guests and participants are expected to conduct themselves respectfully toward staff, other guests, and the property. Aggressive, abusive, discriminatory, or disruptive behaviour will not be tolerated and may result in immediate termination of services without refund.
• Use of illegal substances or excessive alcohol consumption on the premises is strictly prohibited.
• Guests are responsible for maintaining personal hygiene and following retreat guidelines to ensure a safe and supportive healing environment for all.

4. Christian Ethos and Inclusivity

• The Academy’s values are inspired by Christian principles including compassion, integrity, respect, and healing.
• While faith-based prayer and emotional healing options are offered, participation is strictly voluntary, and the centre respects all beliefs and backgrounds without discrimination.
• The Academy commits to providing a welcoming and inclusive space for all individuals regardless of religious affiliation, ethnicity, gender identity, or other characteristics.

5. Health Disclaimer and Medical Responsibility

• RawPureHealth Wellness Academy provides naturopathic wellness education, coaching, and complementary therapies intended to support natural healing and well-being.
• The Academy does not diagnose, treat, or cure medical conditions, and our services do not replace advice or treatment from licensed healthcare professionals.
• All participants must consult their own medical practitioner before undertaking any retreat or programme. Any medical conditions or allergies must be disclosed in advance.
• RawPureHealth Wellness Academy will not be liable for any adverse outcomes resulting from participants’ failure to seek appropriate medical care or disclose relevant health information.

6. Property Protection and Security

• Guests must respect the property, equipment, and facilities of RawPureHealth Wellness Academy. Any damage caused by a guest will be charged to that individual.
• Access to the centre requires presentation of valid government-issued photo identification upon arrival and may be requested during the stay for security verification.
• Certain areas of the property may be restricted to staff only; unauthorized access is prohibited.
• The premises may be monitored by security cameras in public areas for safety and security, compliant with applicable data protection laws.
• RawPureHealth Wellness Academy is not responsible for loss, theft, or damage of personal belongings. Guests are responsible for securing valuables.

7. Liability and Indemnity

• By participating in any RawPureHealth Wellness Academy programme or retreat, guests acknowledge and accept all risks associated with natural health therapies, physical activities, and lifestyle changes.
• Participants agree to hold harmless and indemnify RawPureHealth Wellness Academy, its staff, contractors, and affiliates from any and all claims, liabilities, damages, or expenses arising from participation, except in cases of proven gross negligence or willful misconduct by the Academy.
• RawPureHealth Wellness Academy disclaims any liability for indirect, incidental, or consequential damages.

8. Privacy and Data Protection

• Personal information collected during bookings and programme participation will be used solely for the purpose of delivering services and maintaining client records in accordance with applicable data protection regulations.
• Information will not be shared with third parties without explicit consent except where required by law.

9. Governing Law and Jurisdiction

• This agreement shall be governed by and construed in accordance with the laws of England and Wales.
• Any disputes arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By confirming your booking with RawPureHealth Wellness Academy, you acknowledge that you have read, understood, and agree to abide by these Terms of Agreement.